Here are the original notes that I meant to post the weekend after we discussed it in ACC 509. I’m not sure if the notes make any more (or less) sense than the article itself, but it helped for me to put it into an outline form and summarize it. I apologize for it taking this long.
Management Control Systems (MCS) Design Within Its Organizational Context: Findings from Contingency-Based Research and Directions for the Future
Robert H. Chenhall (Monash U., Australia)
- Introduction
Three purposes:
· Provide a review of empirical, contingency-based research as it has developed since the early 1980s
· To critically evaluate this work
· Consider a variety of theoretical foundations that may assist in developing future research
Also:
· Meaning of MCS
· Outcomes of MCS
· Contextual variables: see below
- An organizational framework for contingency-based MCS research
· Theorists focused on impact of environment and technology on organizational structure
· Early accounting researchers drew on this work, added size
· Recent studies – environment, technologies, structural arrangements
· Important new stream of literature – role of strategy
· TQM, JIT, FM
· New structural arrangements (teams) draw on HRM (performance and evaluation)
· National culture – Multi-nationals, Globalization
· Conventional, functionalist contingency-based research – “MCS are adopted to assist managers achieve some desired organizational outcomes or organizational goals”.
· Short-comings in Contingency-based research
- The meaning of MCS
MA – Management Accounting (budgeting, product costing)
MAS – Management Accounting Systems (use of MA to achieve goals)
MCS – Management Control Systems (MAS + other controls e.g. clan)
OC – Organizational Controls (controls built into activities, processes, JIT)
· Moved from financially quantifiable to broader scope of information
· Conventionally, considered passive tools that assist managers
· Now seen as more active (contingency follows conventional view)
· May include:
o Participation
o Importance of meeting budgets
o Formality of communications and systems
o Links to reward systems
o Budget slack
o Post completion audits
o Variance analysis
o ABC/ABM NEW
o Non-financial performance measures NEW
o Economic value analysis NEW
o Balanced scorecards / Target Costing NEW
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- Critical evaluation
· Build on existing area or identify emerging?
· Replications studies to accumulate findings – consistency needed
o What is accounting and non-accounting?
· Studies need to maintain relevancy
· Accounting controls only form part of the MCS
· Control taxonomies: Mechanistic or Organic?
· Distinction between adoption and implementation
· How combinations of controls can be combined to suit organization
- Outcomes of MCS
· Use or usefulness, behavioral and organizational outcomes
· Broad leaps in logic from useful MCS to enhanced org performance
· Considerations:
o Extent to which systems provide info
o The degree of use
o Usefulness of the info
o Beneficial nature of the MCS
o Importance in making operational decisions
o Importance to product development
o Helpful to the organization
o Satisfaction with the systems
· Examine effects on job satisfaction? (Only on stress!, implicated in association with performance)
· Little work relating MCS to share price changes
o No significant association found, effects are felt when first adopted, but then significantly drop off
o Difficult to extract MCS from other share price effecting factors
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- Critical evaluation
i. MCS as dependent or independent variable?
ii. Outcome variable some dimension of org performance
iii. Good fit vs. poor fit?
iv. MCS use and usefulness used as outcome variable
v. First establish adoption and use of MCS, then examine how used to enhance decision quality, then org performance
vi. May not directly affect org performance (whether considered useful or not)
vii. Interference of broader controls
viii. Care in theory construction is required
ix. What constitutes org performance?
x. Dynamic approach examining goal formation process
xi. Aligning actions of employees with strategy – New MCS
xii. Unplanned discovery of new technology – New MCS
xiii. MCS affects goal achievement by establishing benchmarks
1. Cannot be too hard or too easy – right amt of challenge
2. Sufficient stretch
3. Continuous improvement, difficult goals may be req’d
xiv. Need to satisfy multiple/competing goals
xv. Mission statements
xvi. Aligning operative goals with official goals – important!
xvii. Evaluate MCS used for reporting goals on basis of:
1. Considering multiple stakeholders
2. Measuring efficiency, effectiveness and equity
3. Capture financial/non-financial outcomes
4. Provide vertical links between strategy + ops
5. Provide horizontal links across value chain
6. Provide info on how that org relates to its external environment – its ability to adapt
- Contextual variables and MCS
· Necessary to identify specific attributes of environment to prescribe MCS
· Risk = situation in which probabilities can be attached to particular events occurring
· Uncertainty = probabilities cannot be attached, elements of environment may not be predictable
· Environmental variables:
o Turbulence (risky, unpredictable, fluctuating, ambiguous)
o Hostility (stressful, dominating, restrictive)
o Diversity (variety in products, inputs, customers)
o Complexity (rapidly developing technologies)
o Complexity vs. Dynamism
o Simple-Complex vs. Static-Dynamic
o Controllable vs. Uncontrollable
o Ambiguity
o Equivocality
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- The external environment
i. Findings: external environment and MCS
1. Accounting – uncertainty related to usefulness of broad-scope and timely info
2. Performance evaluation characterized by more subjective style
3. Less reliance on incentive-based pay
4. Non-accounting style of performance evaluation
5. Participative budgeting
6. Functional area + budgetary participation enhance performance
7. Combinations of traditional budgetary controls + interpersonal/flexible controls used in environmental uncertainty
8. Accounting has a planning role + substantial interaction to adapt to changing conditions
9. Environmental hostility > strong emphasis on meeting budgets, reliance on formal controls, and sophisticated accounting production and statistical control
10. Uncertainty assoc. w/ need for more open, externally focused, non-financial style of MCS
11. Extreme pressure = first tight controls (short-term), then adopt more organic controls
12. Use blend of tight and loose?
ii. Critical evaluation
1. Formal>incomplete info in uncertain conditions
2. Must have MCS more flexible
3. Uncertainty = Elements of change, Unknown outcomes
4. Should involve top managers’ perceptions of ext. environment
5. Single valid, reliable measure of ext. environment needed
6. Increased social pressure – environmental ecology, social wellbeing of employees and society
7. Tendency to mimic successful practices
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- Generic concepts of technology
· Way tasks transform inputs to outputs
· Hardware, materials, people, software, knowledge
· Complexity, Task Uncertainty, Interdependence
· Highly specialized, non-standard, differentiated products
o Low analyzability, many exceptions, low measurability of outputs
o Traditional, mechanistic MCS not good fit
· Standard, automated, mass production
o Highly analyzable, few exceptions, interdependencies moderate
o Traditional, formal, financial MCS good fit
i. Findings: standardized-automated processes and MCS
1. High budgetary slack provides buffer against low predictability w/in processes
ii. Task uncertainty and MCS
1. Marketing dept.’s faced more task uncertainty, used broad scope information to enhance performance
2. High participation/high task difficulty provided a fit irrespective of budget emphasis
3. High participation/high budget emphasis enhanced performance in low task difficulty situations
4. Linking high task uncertainty w/ more informal, open MCS
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- Interdependence and MCS
i. Low levels of interdependence > budgets, op procedures, statistical reports
ii. High levels of interdependence > statistical reports used for planning, informal coordination, customization strategies
iii. Complex situations (reciprocal interdependencies) > less emphasis on budgets, more freq. superior/subordinate interaction
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- Contemporary technologies
· JIT, TQM, FM (Flexible manufacturing)
· Consider tech changes w/in organizational context
· JIT is best-suited to open, informal, organic MCS (continuous improvement)
· TQM, FM – high variability, low analyzability, management of interdependencies (relationships w/ customers, suppliers), provide effective links across value chain
· Appropriate MCS should be open, informal, broad scope info, benchmark, performance measures that link strategy to ops (balanced scorecards, strategic interactive controls)
i. Findings: advanced technologies and MCS
1. Product focused TQM > timely problem solving info, flexible revisions to reward systems
2. Customer, quality performance higher in TQM + JIT where there were customer, quality-related performance goals + incentive pay
3. Organic MCS more effective JIT systems
4. Relying on non-financial in TQM provides interactive strategic control
5. Broadly-based MCS enhanced org performance in JIT setting
6. Customer focused manufacturing + AMT assoc. w/ non-financial
7. FMS – performance measures focused on time, quality, operating efficiency, and flexibility, de-emphasis of efficiency-based measures
· Control derived from integrating liaison devices
· CAD/CAM – generic notion of tech emphasizing strategy of flexible response, customization
8. Link performance w/ combinations of controls w/ range of strategies + manufacturing practices
ii. Critical evaluation
1. More flexible, interactive MCS required to encourage learning, adaptation in managers
· Activity-based accounting, non-financial manufacturing performance measures and supplier networks
2. Task difficulty, not task variability, moderate the effects of budget behaviors on performance
3. Complimentarities > ways multiple aspects of manufacturing can be optimally combined
4. Best practices – manufacturing
5. Interactive IT systems – SAP R/3 – need to be studied
6. Target costing many help alleviate risks of short product life cycles
7. Role of formal systems through new firm formation, early growth, maturity and decline
8. Most MCS contingency-based research on large manufacturing firms – need some in service and government sectors
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- Organizational structure
· Formal specification of different roles for organizational members (tasks for groups) to ensure organizational activities are performed
· Help shape:
o Efficiency of work
o Motivation of individuals
o Information flows
o Control systems
· Outcomes of structure vs. Structural mechanisms
· “…the way in which the organization is differentiated and integrated.”
o Differentiated – sub-unit managers = entrepreneurs
o Integration – rules, op procedures, committees
· Centralization, standardization, formalization, configuration
· Bureaucratic vs. Non-bureaucratic
· MCS to be consistent with the intent of the org structure
· Organic MCS may require sophisticated liaison mechanisms rather than rules
· Strategy might follow structure – influence info flows
· Links between technology and structure and strategy and MCS
· Socio-technical approaches required to ensure improved org performance
· Learning curves
i. Findings: organizational structure and MCS
1. Large firm, sophisticated tech., decentralized > formal MCS
2. Large firm, diverse, decentralized > administrative controls (budgets, formal patterns of communication)
3. Factors related to internal ops, ext. conditions, interdependencies depend on the functional nature of depts.
4. R&D better suited to participative budgeting?
5. Improvements in MCS valued for pricing, customer mix, sales force/promotions and product mix
6. Few studies consider fit between organic structures and MCS
· Best served by broad scope, future-oriented info?
· -In turn, does this serve activity-based accounting?
· ABC assoc. w/ centralization, formalization
· Activity analysis, activity-cost analyst w/ organic structure
7. Teams > High task complexity, financial/non-financial comprehensive performance measures (formulated participatively)
8. Teams > ABC, rewards based on group incentives > cooperative innovations, lower costs, higher profits
ii. Critical evaluation
1. Conventional thinking = decentralization should be combined w/ profit center responsibility accounting systems vs. complex liaison mechanisms to achieve integration
2. Closer inspection = both used (sophisticated controls + participation, HR approaches)
3. Further research – as employees become more autonomous and empowered
4. Take care when selecting measurement instruments related to structure: Measured in terms of:
· Decentralization of authority?
· Structuring of activities?
· Interdependence?
· Organic-mechanistic orientation?
5. Seamless org structures still retain hierarchical structures (profit centers, responsibility accounting) instead of organic MCS
6. Research = MCS and HRM links
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- Size
· Specialization and division of labor
· Mass production, economies of scale
· Greater amounts of info to handle and analyze, more complexity
· Blurred due to close associations with suppliers / customers
· Global ops, mergers, takeovers, licensing
i. Findings: size and MCS
1. Few studies
2. Large org mostly – use formal MCS
3. In combination w/ tech., product diversity
4. Made more use of sophisticated controls, forecasting, marketing research
5. Large firms = administrative, Small firms = personal
6. Managers perceived budgets as limiting innovation / flexibility
ii. Critical evaluation
1. Not considered size variation in larger entities
2. Size/Administration relationship – increases with size, but at a declining rate
3. Combinative MCS may be used in large orgs.
4. Must investigate small- and medium-sized orgs.
5. Substitution of capital for labor’s effect on MCS
6. How to est. size? (Profits, sales volume, employees, assets, etc.)
7. Employee numbers correlate with net assets?
8. Forecast sales may be best indicator? Other factors?
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- Strategy
· Not a contextual element per se – means for managers to influence
· Managers have ‘strategic choice’
· Entrepreneurial-Conservative (best served by: Flexible MCS)
· Prospectors-Analyzers-Defenders (Flexible)
· Build-Hold-Harvest (Centralized control, Formal)
· Product Differentiation-Cost Leadership (Centralized control, Formal)
· Four MCS link to strategy:
o Belief systems to communicate/reinforce basic values, missions
o Boundary systems to est. limits, rules to be respected
o Diagnostic controls to monitor outcomes, correct deviations
o Interactive controls to supervisor/subordinate dialog, force learning
i. Findings: strategy and MCS
1. Suggest links between strategy > cost control > formality of performance evaluation
2. Strategic BU rather than corp. or functional levels
3. Little sense of urgency about creating vision, no interactive cntls.
4. Tight cntls still found in entrepreneurial strategies (to curb excess innovation?, uncertain environments?)
5. Entrepreneurial also had organic elements working w/ tight cntls.
6. Product differentiation > less rigid budget control
7. Competitor-focused accounting (prospector companies)
8. Integrated, aggregated, timely info > customization strategies
ii. Critical evaluation
1. Few studies addressed MCS implicated in implementation and monitoring of strategies, providing learning/info feedback used interactively to formulate strategy
2. Studies done in 1970s, 80s – relevance is decreasing
3. Need to see how strategic change affects MCS
4. Both evolutionary and revolutionary
5. How to measure strategy?
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- Culture
· Moving into more sociological concerns
· National identity and culture
· Multi-national corporations
· Transfer domestic MCS overseas or redesign?
· “Culture is composed of patterned and interrelated traditions, transmitted over time/space by non-biological mechanisms based on man’s uniquely developed linguistic and no-linguistic symbolizing capabilities.”
· Knowledge, belief, art, morals, law, custom
· Power distance, individualism vs. collectivism, uncertainty avoidance, masculinity vs. femininity, Confucian dynamism
i. Findings: culture and MCS
1. Few areas where consensus can be drawn
2. Singapore mgrs. (low individualism, high power distance), reliance on accounting performance measures > low job related tension, high job satisfaction
3. Use of long-term incentives was more important in Taiwanese firms then US firms
4. US vs. Japan – More explicit controls vs. more implicit controls
5. Less formal MCS in US than Japan
6. Only ambiguous findings
ii. Critical evaluation
1. Assumes different values have same intensity w/in a culture
2. Studies don’t consider all of Hofstede’s values
3. Assume countries differ on values (chk for assumed values 1st)
4. Hofstede = restricted view on culture
5. Advanced tech adoption works more eff in collectivism culture
6. More research = Org culture and MCS
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- Continuing relevance of traditional elements of context
i. Environmental concerns
ii. Employee empowerment
iii. Technology increasingly complex
iv. More hostile, uncertain, complex business environment
v. Enlarging organizations
- Issues related to theory development
· Selection
o Examine contextual factors’ relation to MCS w/ no attempt to assess if this is linked to performance
· Interaction
o Examine how organizational context moderated relationship between MCS and organizational performance
· Systems
o Examine multiple aspects of MCS and dimensions of context and how they enhance performance
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- Structural relationships between variables
i. Linear additive models – elements of MCS and outcomes
1. Simple correlations, linear regression, direct / indirect effects
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- Causality
i. Survey based in the main – Limits scope
ii. Unidirectional and bi-directional relationships
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- Levels of analysis
i. Important to theory construction in contingency-based research
ii. Individual or Sub-unit level? Choose one and stay on that level
iii.
- Alternate theories and contingency-based research
- True only under specified conditions
- No contingency theory – Variety of theories used to explain + predict conditions where MCS is found
- Much can be gained – contemporary elements (environment, tech, structure) relationship to design and implementation of MCS
- Using/relating to theories from economics, psychology, sociology, organizational theory
- Agency theory – incentive schemes to gain from employees commitment to organization goals prescribed by principals (organizational justice)
- Population-ecology theory – fit is attained by a process of natural selection
- Psychology – how personality/cognitive style affect individual reaction to MCS
- Person-environment and Person-organization fit
- Behavioral economics – Limited info processing capability, selective perception, bounded rationality
- Contingency-based research has relied to much on functionalist theories, not applying interpretive and critical views
- Conflict between individuals and groups
- Use case studies for novel approaches to MCS and their relationships
i. This can lead to less generalization, limits causal inference
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- Alternate theories combined w/ traditional – Develop convergence cautiously
- Conclusion
- “Contingency-based research has approached the study of MCS assuming that managers act w/ an intent to adapter their organizations to changes in contingencies in order to attain fit and enhances performance.”
- Potential strength of method – “uncover generalizable findings to enhance desired organizational outcomes”